Returns & Warranty – MOONBOOTS

At MOONBOOTS, we stand behind every pair of footwear we deliver. When you purchase your winter-ready boots, you’re not just getting style and warmth—you’re getting peace of mind. If your order doesn’t meet your expectations, our clear and customer-first return and warranty policy has you covered.

Returns Policy

  • 30-Day Return Window – Return your boots within 30 days of delivery for a full refund or exchange.
  • Condition – Items must be unused, in original packaging, with all tags attached and no signs of wear.
  • Process – Initiate your return by contacting our support team with your order number and reason for return.
  • Refunds – Once inspected and approved, refunds will be processed to your original payment method. Shipping costs are non-refundable.

Warranty Coverage

Every pair of boots from MOONBOOTS comes with a limited warranty, depending on the model, protecting you against defects in materials and craftsmanship.

Our warranty covers:

  • Flaws in manufacturing, including faulty stitching and material integrity
  • Issues with print durability, fabric strength, and structural design

This warranty does not cover:

  • Normal wear and tear (such as fading, minor pilling, or surface scuffing)
  • Damage caused by improper use, accidents, or modifications
  • Problems resulting from incorrect care, cleaning methods, or unauthorized alterations

How to Claim

To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a detailed description of the defect.

Depending on the situation, we may offer:

  • A replacement pair of boots
  • Repair guidance or technical support for minor issues
  • Coordinated assistance through verified local service partners

Need Assistance?

Our dedicated support team is here to help—anytime, anywhere. For questions about returns, exchanges, or warranty claims on your boots, visit our Contact Us page at any time. We’re available via email at support@moonbootsca.com or by phone at +19057456180. Our goal is to make your experience seamless, starting from 2026-06-26 onward.